Terms of Service

Overview

This website is operated by Peace in Mind Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Peace in Mind Ltd.

By visiting our website, purchasing a product, booking a service, or otherwise using our website, you agree to these Terms of Service.

These Terms apply to all users of the site, including customers purchasing products or booking services.

Products and Services

We aim to provide accurate descriptions, images, pricing and information for all products and services offered through our website.

Colours, packaging and presentation may vary slightly from photographs shown online.

Some products are handcrafted or prepared in small batches and may therefore have natural variations.

Availability of products and services may change without notice.

Herbal and Wellbeing Products

Some products sold by Peace in Mind Ltd are traditional herbal, natural, topical or complementary wellbeing products.

Information provided on our website is for general information and wellbeing purposes only.

Unless specifically stated otherwise, these products are not intended to diagnose, treat, cure or prevent disease and should not replace professional medical advice, prescribed medication or appropriate healthcare.

Customers should carefully read product labels, ingredients, warnings and directions before use.

If you are pregnant, breastfeeding, taking medication, have allergies, or have an existing health condition, seek advice from an appropriately qualified health professional before using herbal or complementary products.

Rongoā Māori and Wellbeing Services

Our Rongoā Māori, mirimiri, bodywork and other wellbeing services are provided according to the service description, practitioner assessment and individual circumstances.

These services are not a substitute for emergency medical treatment or medical diagnosis where this is required.

Customers remain responsible for seeking appropriate medical care when necessary.

Prices and Payment

All prices displayed on our website are in New Zealand dollars (NZD) unless otherwise stated.

Where applicable, prices include GST.

Payment must be made using one of the payment methods available at checkout.

We reserve the right to correct genuine pricing or product information errors. If an error affects an order you have already placed, we will contact you before proceeding.

Orders

Placing an order does not necessarily guarantee acceptance.

We may cancel or decline an order where:

• A product is unavailable

• Payment cannot be confirmed

• Incorrect information has been supplied

• There is an obvious pricing or listing error

• We reasonably believe an order involves fraud, misuse or unlawful activity

If payment has already been taken for an order we cannot fulfil, an appropriate refund will be provided.

Shipping and Delivery

Shipping times provided on our website are estimates unless specifically stated otherwise.

We will take reasonable care to package and dispatch orders promptly.

Customers are responsible for providing an accurate delivery address.

Our separate Shipping Policy forms part of these Terms.

Returns and Refunds

Returns, refunds and exchanges are handled according to our Returns & Refunds Policy and applicable New Zealand consumer law.

Nothing in these Terms limits or excludes any rights available to consumers under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable New Zealand law.

Consumer Guarantees

Where the Consumer Guarantees Act applies, products must be of acceptable quality, fit for purpose, safe and match their description.

Services must be provided with reasonable care and skill and be fit for the agreed purpose.

If these guarantees are not met, customers may be entitled to an appropriate remedy under New Zealand law.

Change of Mind

We are not required to provide a refund or exchange solely because a customer changes their mind.

Any discretionary change-of-mind return is subject to our Returns & Refunds Policy.

This does not affect a customer's legal rights where goods or services fail to meet applicable consumer guarantees.

Personal Information

Personal information collected through this website is handled in accordance with our Privacy Policy and applicable New Zealand privacy law.

Customers are responsible for ensuring information supplied when placing an order or booking a service is accurate.

Website Use

You must not use this website:

• For unlawful purposes

• To transmit harmful software or malicious code

• To interfere with the operation or security of the website

• To falsely represent yourself or another person

• To attempt unauthorised access to our systems

• To copy or misuse website content contrary to applicable law

Intellectual Property

Unless otherwise stated, website content created by Peace in Mind Ltd, including written material, branding, graphics, photographs and original content, remains the property of Peace in Mind Ltd or is used with permission.

Content may not be reproduced for commercial purposes without prior permission.

Third-Party Services

Our website may use third-party services such as Shopify, payment providers, booking systems, shipping providers and other applications.

These services may have their own terms and privacy policies.

We are not responsible for the independent operation of third-party websites or services outside our reasonable control.

Limitation of Liability

To the extent permitted by New Zealand law, Peace in Mind Ltd will not be liable for indirect or consequential loss arising from use of this website or our products and services.

Nothing in this section excludes or limits liability where doing so would be unlawful, including rights and remedies that cannot be excluded under the Consumer Guarantees Act or Fair Trading Act.

Changes to These Terms

We may update these Terms of Service when our products, services, business practices or legal obligations change.

The current version will be published on this website.

Continued use of the website after changes are published means the updated Terms apply to future use and purchases.

Governing Law

These Terms are governed by the laws of New Zealand.

Any dispute arising from these Terms will be handled according to applicable New Zealand law.

Contact

If you have questions about these Terms of Service, please contact:

Peace in Mind Ltd
Email: mirimiriuawa@gmail.com
New Zealand