Shipping policy

Shipping Policy

Shipping Area

Peace in Mind Ltd currently ships physical products within New Zealand.

If you are outside New Zealand and would like to purchase a product, please contact us before placing an order so we can discuss whether delivery is available.

Processing Times

We aim to prepare and dispatch orders as soon as reasonably possible.

Most orders are processed within 1–3 business days.

Handcrafted or small-batch products may occasionally require additional preparation time. If there is a significant delay, we will contact you.

Shipping Costs

Shipping costs are calculated and displayed at checkout where available.

The final shipping charge may vary depending on:

  • Delivery location

  • Parcel size and weight

  • Courier or postal service used

  • Rural delivery requirements

Any applicable shipping cost will be shown before you complete your purchase.

Rural Delivery

Some rural addresses may take longer to reach and may incur an additional rural delivery charge.

Please make sure your delivery address and rural delivery details are entered correctly at checkout.

Delivery Times

Delivery times are estimates and may vary depending on the courier, destination, weather, public holidays and other circumstances outside our reasonable control.

Once an order has been handed to the courier or postal provider, delivery timing is generally managed by that provider.

Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please allow time for the courier system to update after receiving your tracking details.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be resent.

Lost or Damaged Parcels

If your parcel arrives damaged, or you believe it has been lost in transit, please contact us as soon as reasonably possible.

Please provide:

  • Your name

  • Order number

  • Delivery address

  • A description of the issue

  • Photographs of damaged packaging or products where relevant

We will work with you and the courier or postal provider to investigate the issue.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Collection or Local Delivery

Where local collection or delivery is offered, the available option will be shown at checkout or arranged directly with Peace in Mind Ltd.

Please wait for confirmation before travelling to collect an order.

Contact

If you have questions about shipping or delivery, please contact:

Peace in Mind Ltd
Email: mirimiriuawa@gmail.com
New Zealand