Refund policy

Returns & Refunds Policy

At Peace in Mind Ltd, we want you to be happy with your purchase. We take care to ensure our products are accurately described, safely packaged and supplied in good condition.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, faulty, incorrect, or does not match the description provided, please contact us as soon as reasonably possible.

Please provide:

  • Your name and order number

  • A description of the issue

  • Photos of the product and packaging where appropriate

We will assess the issue and, where required under the New Zealand Consumer Guarantees Act 1993, provide an appropriate remedy such as a replacement, refund or other suitable solution.

Nothing in this policy limits your rights under the Consumer Guarantees Act or other applicable New Zealand consumer law.

Change of Mind

We are not required to provide a refund or exchange if you simply change your mind about a purchase.

However, we may consider unopened and unused products for return at our discretion.

Any approved change-of-mind return must be:

  • Unused

  • Unopened

  • In its original packaging

  • In resalable condition

  • Accompanied by proof of purchase

Return postage for an approved change-of-mind return is the responsibility of the customer.

Herbal, Supplement and Personal-Care Products

For hygiene and product-safety reasons, we generally cannot accept change-of-mind returns for products that have been opened or used, including:

  • Herbal tinctures

  • Powders and supplements

  • Creams, balms and oils

  • Other consumable or personal-care products

This does not affect your rights if a product is faulty, unsafe, incorrectly supplied, or otherwise does not meet the guarantees required under New Zealand consumer law.

Clothing and Other Goods

Unworn and unused clothing or non-consumable products may be considered for exchange or return at our discretion, provided they remain in their original condition and packaging.

Refunds

Where a refund is approved, it will normally be processed back to the original payment method.

Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally not refundable for change-of-mind returns.

Where the product is faulty or we have made an error with your order, we will meet our obligations under applicable New Zealand consumer law.

Returning a Product

Please contact Peace in Mind Ltd before returning any item so we can provide return instructions.

Peace in Mind Ltd
Email: mirimiriuawa@gmail.com
New Zealand

Please do not send products back without first contacting us.